Customer Examples

Case 1

Customer demands:
In 2009, a customer purchased a batch of slave pallets for aircraft containers. To maintain the consistent operation of the equipment, this customer wanted our slave pallet with the same size as their current equipment. In addition, the slave pallet should have forklift pockets. The size of the pocket and the distance between pockets should be matched with their forklift (the pocket width is 220mm and the distance between pockets is 900mm). In this way, this customer could continue using his forklift to minimize costs.

Solutions:
Based on the customer’s demands, our design office made drawings and sent them to the customer for confirmation within one working day. After repeated communication and modification, the customer confirmed the drawings. As for such products which are easy to lose paint on the surface caused by frequent collision, we recommended that we adopt a galvanization surface treatment rather than paint the customer was using. This could prolong the product’s service life as much as possible. They accepted our suggestion.

Customer feedback:
After receiving the finished-products, the customer expressed that our slave pallet matched perfectly with their forklift. And galvanization reduced the paint loss phenomenon caused by collision and made the slave pallet more beautiful and durable. He was very satisfied with the cooperation with our company.