Customer Examples

Case 2

Customer demands:
In 2011, a customer was looking for a baggage trailer manufacturer all around the world. We established a partnership with this customer through local middlemen. This is the requirement raised by the customer for the baggage trailer.

Solutions:
Based on the customer’s requests, our design department researched his demand and arranged personnel to design the drawings. After repeated communication and modification, the customer finally confirmed the drawings. According to his feedback, the space between the railings of baggage trailer he was using was too large and he worried that the cargo would fall off during transportation. In response to that situation, we added two steel chains to the empty of the railings. During the transportation, the operator can pull the steel chains to prevent the cargo from falling off. When loading and unloading cargo, lower the chain to facilitate cargo handling.

Customer feedback:
On receiving our finished products, the client said that our baggage trailer met the size requirements. And we provided a good solution to the possible falling off of the cargo during the transportation. Due to satisfaction, this customer continued to purchase two batches of the same products from us later.